Terms & Conditions
Booking Terms & Conditions
Last Updated: October 2026
These Booking Terms & Conditions apply to reservations and participation in escape room experiences operated by Game Mastermind LLC, doing business as Cityscape Games, located at 955 Tacoma Ave S, Suite 101, Tacoma, WA 98402.
By making a reservation with Cityscape Games, the person making the booking (“Booking Party”) acknowledges and agrees to these Terms & Conditions on behalf of the reservation and is responsible for communicating applicable policies to the other members of their group.
Participants will also be required to complete a Participant Waiver, Release of Liability, Assumption of Risk, and Damage Agreement before participating.
1. Reservations & Payment
Cityscape Games operates primarily by appointment. Reservations should be made in advance through our online booking system or directly with Cityscape Games.
Your reservation is for the specific game, date, time, and number of participants shown on your booking confirmation.
The person making the reservation is responsible for reviewing the booking information for accuracy. If you accidentally select the wrong game, date, time, or number of tickets, please contact us as soon as possible.
All sales are final once payment has been processed, subject to the policies below.
2. Cancellation & Refund Policy
All sales are final. Cityscape Games does not offer refunds for canceled reservations, no-shows, late arrivals resulting in cancellation, or unused tickets.
If you believe you made a reservation by mistake, please contact us immediately. In limited circumstances, we may be able to cancel or correct a reservation if we are contacted before payment has been fully processed.
If one or more members of your group are unable to attend, we cannot issue a monetary refund for their unused tickets. At our discretion, we may instead provide a Cityscape Games gift card or credit representing the value of the unused ticket(s) for use toward a future experience.
3. Rescheduling
Reservations may be rescheduled free of charge when at least 24 hours’ notice is provided before the scheduled reservation time.
Reservations rescheduled less than 24 hours before the scheduled reservation time are subject to a $50 rescheduling fee.
Rescheduling is subject to availability. Please contact Cityscape Games as soon as possible if you know you will be unable to attend your scheduled reservation.
Failure to arrive for a reservation without contacting us does not entitle the Booking Party or participants to a refund, credit, or complimentary rescheduling.
4. Arrival Time
Please arrive at the scheduled time shown on your reservation.
Unlike some escape room venues, we do not ask guests to arrive 15–20 minutes early. Because Cityscape Games operates by appointment, staff may be preparing your game or may not yet be available to admit your group.
We recommend allowing enough travel and parking time to arrive promptly, but please do not arrive more than approximately 5 minutes before your scheduled reservation unless you have arranged an earlier arrival with us.
After arriving, follow the Cityscape Games signage at the building entrance for instructions on contacting your Game Master and being escorted into the building.
5. Late Arrivals
Our games operate on a schedule, and late arrivals may affect reservations scheduled after yours.
Whenever reasonably possible, we will try to accommodate groups who are running a few minutes late. Please call or text Cityscape Games as soon as possible if you expect to be late.
If your group arrives more than 15 minutes after your scheduled reservation time, Cityscape Games may reduce the amount of time available to complete your game. Generally, your available game time may be reduced by the amount of time you are late beyond that point.
If your group arrives 30 minutes or more after your scheduled reservation time, your reservation will be considered forfeited and may be canceled. No refund, credit, or complimentary rescheduling will be provided.
Cityscape Games may make exceptions to this policy at its discretion when scheduling permits, but accommodations for late arrivals are not guaranteed.
6. Location, Parking & Building Access
Cityscape Games is located at:
955 Tacoma Ave S, Suite 101
Tacoma, WA 98402
Street parking is available throughout the surrounding area. Parking on Tacoma Ave S is generally metered before 4:00 PM, while many surrounding streets offer free parking subject to posted time restrictions. Parking regulations, rates, and availability are controlled by the applicable local authorities and may change, so guests are responsible for observing all posted parking signs and restrictions.
There are two primary entrances to the building: a street-level entrance on Tacoma Ave S and an entrance accessible by stairs from Court E.
The exterior building doors may be locked when you arrive. Follow the Cityscape Games signage posted at the entrance for instructions on contacting your Game Master, who will escort your group into the building.
7. Experience Length
Unless otherwise stated for a particular experience, guests should plan for the entire visit to take approximately 1 hour and 45 minutes.
This generally includes time before the game for waivers, restroom use, rules and instructions; approximately 75 minutes of game time; and a short period afterward for a group photo and wrap-up.
Actual timing may vary.
8. Private Experiences
Cityscape Games reservations are private experiences. You will not normally be combined with unrelated guests.
The maximum number of participants listed for each game is intended to provide an enjoyable and comfortable experience. Requests to exceed a game’s listed capacity must be approved by Cityscape Games in advance.
9. Participant Waiver
All participants must complete the applicable Participant Waiver, Release of Liability, Assumption of Risk, and Damage Agreement before participating.
A parent, legal guardian, or other person legally authorized to do so may be required to complete the waiver on behalf of a minor participant.
Participation in an escape room involves certain inherent and foreseeable risks, including but not limited to trips, slips, falls, contact with props or set pieces, minor physical injury, anxiety, stress, claustrophobia, dim lighting, sound effects, confined spaces, surprise elements, and interaction with other participants.
Participants voluntarily assume the risks associated with participation as described more fully in the Participant Waiver.
10. Health & Ability to Participate
Participants are responsible for determining whether they are physically and mentally able to safely participate in an escape room experience.
Our experiences may include dim lighting, sound effects, theatrical elements, time pressure, physical movement, enclosed or smaller spaces, and other interactive elements.
If you have a medical, physical, psychological, sensory, mobility, or other condition that may affect your ability to safely or comfortably participate, please contact Cityscape Games before booking so we can discuss the experience and any reasonable accommodations that may be available.
Participants should immediately notify their Game Master if they feel unsafe, unwell, injured, panicked, or unable to continue.
Participants are never required to remain inside an experience if they wish to leave.
11. Age & Minor Participants
Cityscape Games does not impose a universal minimum age for participation, although some puzzles and experiences may be more appropriate for older children.
Any group containing participants age 17 or younger must have at least one ticketed adult age 18 or older participating in the game with them at all times.
Parents, guardians, and accompanying adults are responsible for supervising minors and ensuring that they follow all rules and staff instructions.
12. Game Rules & Proper Use of Property
Participants must follow all written and verbal rules, safety instructions, and directions provided by Cityscape Games staff.
No excessive force is ever required to solve a Cityscape Games puzzle.
Participants may not intentionally or recklessly:
- Force open locks, doors, drawers, cabinets, boxes, or containers;
- Pull, pry, climb on, strike, throw, remove, or damage props, furniture, walls, fixtures, electronics, locks, doors, ceilings, or set pieces;
- Tamper with cameras, speakers, lighting, electrical components, emergency equipment, or safety systems;
- Use game props or equipment in a manner other than reasonably intended;
- Engage in behavior that creates a safety risk for themselves, other participants, staff, or property.
If you are unsure whether something is intended to be moved, opened, manipulated, or used as part of the game, please ask your Game Master.
13. Damage to Cityscape Games Property
Participants may be held financially responsible for damage caused by intentional acts, reckless behavior, misuse of equipment or props, or failure to follow game rules or staff instructions.
The Booking Party may be contacted regarding damage caused by a member of their group when the responsible participant cannot otherwise be identified or contacted, to the extent permitted by law.
Normal interaction with game elements and reasonable accidental wear and tear are not considered violations of this policy.
14. Alcohol, Drugs & Impairment
For the safety of our guests and staff, participants may not participate while impaired by alcohol, recreational drugs, medication, or any other substance to an extent that affects their judgment, coordination, behavior, or ability to safely participate.
Cityscape Games reserves the right to refuse admission or remove any participant whom staff reasonably believe is impaired or otherwise unable to safely participate.
Guests refused participation or removed due to impairment are not eligible for a refund, credit, or complimentary rescheduling.
15. Unsafe, Disruptive or Inappropriate Conduct
Cityscape Games reserves the right to refuse service or immediately end a participant’s experience if staff determine that the participant is behaving in a manner that is unsafe, threatening, abusive, destructive, excessively disruptive, or contrary to staff instructions or these Terms.
This includes harassment or threatening behavior toward Cityscape Games employees or other guests.
Participants removed for these reasons are not entitled to a refund, credit, or complimentary rescheduling.
16. Personal Property
Participants are responsible for their own personal belongings while visiting Cityscape Games.
Cityscape Games is not responsible for personal property that is lost, stolen, misplaced, forgotten, or damaged during a visit except to the extent responsibility cannot legally be excluded.
Guests should avoid bringing unnecessary valuables into the experience.
17. Photography, Video & Security Recording
Cityscape Games may use cameras or other recording equipment within its premises for safety, security, game operation, and monitoring purposes.
Cityscape Games may also take group photographs or other photographs or recordings in connection with a guest’s experience.
Promotional use of a participant’s identifiable photograph, video, likeness, or voice is governed by the applicable Participant Waiver. Guests who do not wish to have photographs or recordings used for promotional purposes should notify Cityscape Games, preferably by emailing hello@cityscapegames.com.
18. Emergency Situations & Game Interruptions
Cityscape Games may pause, modify, delay, relocate, or end an experience when reasonably necessary because of a safety concern, medical emergency, equipment malfunction, building issue, power outage, fire alarm, severe weather, or another circumstance affecting the safe operation of the experience.
If Cityscape Games is unable to provide a substantial portion of an experience because of circumstances within our reasonable control, we may, at our discretion and as appropriate under the circumstances, offer rescheduling, store credit, or another reasonable remedy.
Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.
19. Accessibility
Cityscape Games strives to make its experiences accessible to as many guests as reasonably possible.
Because individual escape rooms may contain different physical layouts, props, lighting, sounds, or interactive elements, guests with specific accessibility needs are encouraged to contact us before booking. We are happy to discuss the particular experience and determine what accommodations may reasonably be available.
20. Gift Cards, Promotional Codes & Discounts
Gift cards, promotional codes, discounts, and special offers may be subject to additional restrictions stated at the time they are issued or advertised.
Unless otherwise stated, discounts and promotional offers cannot be combined. Promotional discounts have no cash value and cannot be exchanged for cash.
Any applicable expiration dates, restrictions, or other terms required by law will control over conflicting language in these general Terms.
21. Booking Party Responsibility
The person making the reservation is responsible for providing accurate contact and booking information and for communicating relevant reservation policies to their group.
By completing a reservation, the Booking Party acknowledges that they have had an opportunity to review these Booking Terms & Conditions.
Each individual participant remains responsible for complying with Cityscape Games rules and completing any required participant waiver.
22. Changes to Reservations or Experiences
Cityscape Games may occasionally need to make reasonable changes to game schedules, operating hours, game content, or other aspects of an experience because of maintenance, staffing, safety concerns, technical problems, or other operational circumstances.
If Cityscape Games must cancel a reservation, we will contact the Booking Party using the information associated with the reservation and provide an appropriate option for rescheduling, credit, or refund as circumstances require.
23. Limitation of Liability & Assumption of Risk
Participation in Cityscape Games experiences is subject to the Participant Waiver completed before participation.
To the fullest extent permitted by applicable law, participants accept the ordinary and inherent risks associated with participating in an interactive escape room experience.
Nothing in these Terms is intended to waive, restrict, or exclude liability or consumer rights that cannot lawfully be waived, restricted, or excluded.
24. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
25. Governing Law
These Terms & Conditions are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
26. Additional Information & Questions
Additional information about our games, parking, accessibility, age recommendations, booking procedures, and what to expect during your visit is available on our Frequently Asked Questions (FAQ) page.
If information on another Cityscape Games page conflicts with these Booking Terms & Conditions regarding refunds, cancellations, rescheduling, late arrivals, or participation requirements, these Booking Terms & Conditions will control unless Cityscape Games expressly states otherwise.
Questions about a reservation or these Terms may be directed to:
Cityscape Games
Game Mastermind LLC
955 Tacoma Ave S, Suite 101
Tacoma, WA 98402
Email: hello@cityscapegames.com
Phone: (253) 367-5946
27. Acceptance of Terms
By completing a reservation with Cityscape Games, the Booking Party acknowledges that they have read, understood, and agreed to these Booking Terms & Conditions.
Participation in an escape room experience is additionally conditioned upon completion of the applicable Participant Waiver and compliance with all safety rules and staff instructions.